DPO MALAYSIA - BEST TRAINING PROVIDERS IN MALAYSIA
TRAINLEGAL SDN BHD
Privacy Policy (PDPA 2010)
DPO Malaysia.
TrainLegal Sdn Bhd (“TrainLegal” “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you interact with our websites, landing pages, forms, learning management system (LMS), and training services.
This Privacy Policy is intended to support compliance with the Personal Data Protection Act 2010 (PDPA) (Act 709) and related requirements.
1) Scope
This Privacy Policy applies to:
- Our websites and pages under the TrainLegal.asia domain (including registration and contact pages);
- Enquiries, registrations, and communications with TrainLegal;
- Our training programs (public, in-house, webinars, workshops);
- Our LMS and related learning services (where applicable).
2) What personal data we collect
We may collect personal data directly from you (or from your organisation where applicable), including:
- Data you provide via forms and enquiries
Depending on the form/page, this may include:
- Name
- NRIC number
- Designation / job title
- Email address
- Company name
- Company address
- Company telephone number / Personal mobile number
- Message/enquiry content and any information you choose to provide
- Training administration data
- Attendance and participation details (e.g., session attendance, completion status)
- Certificates or confirmation of participation (if issued)
- Billing/admin details as required for training administration (e.g., invoice references, purchaser details)
- Technical and usage data
When you browse our sites, we may collect:
- Device and browser information
- IP address and general location indicators (approximate)
- Pages visited, time spent, referring URLs
- Cookie identifiers (see Cookies section)
3) Why we collect and use personal data (purposes)
We may use your personal data for the following purposes:
- Providing services and responding to you
- To respond to enquiries and requests
- To process registrations for training, events, webinars, or LMS access
- To administer training delivery, communications, and operational support
- To provide certificates/confirmations where applicable
- Business operations
- To manage customer relationships and account administration
- To process billing, payments, and related record-keeping (where applicable)
- To maintain internal records and manage quality assurance
- Marketing, photos and updates (where permitted)
- To send updates on training programmes, events, publications, or services that may be relevant to you or your organisation
- Photos and media during training: We may take photos or short videos during training sessions for HRD Corp/HRDF compliance and record-keeping, and for use on our social media platforms. You may opt out of such use by informing us in writing before or during the session.
- You may opt out of marketing communications at any time (see “Your choices and rights”)
- Security, compliance, and legal
- To protect our websites, systems, users, and business (fraud prevention, incident investigation)
- To comply with legal obligations or respond to lawful requests by authorities
- To enforce our terms and protect our legal rights
4) Legal basis (how PDPA is met)
Where relevant under PDPA, we process personal data based on:
- Your consent (e.g., where you submit your details or opt in to marketing);
- Contractual necessity (e.g., administering training you / your organisation requested);
- Legitimate business purposes consistent with PDPA principles (e.g., running our training operations securely and efficiently);
- Legal obligations (where applicable).
5) Disclosure and sharing of personal data
- We do not sell your personal data.
- We may share personal data only where necessary for the purposes above, such as with:
- Service providers / vendors supporting our operations (e.g., website hosting, email delivery, LMS / IT support, analytics, payment processing where applicable)
- Social media platforms: Where you have consented or where permitted, we may post photos or permitted testimonials on our social media platforms (including Facebook and LinkedIn). You may opt out at any time by contacting us.
- Professional advisers (e.g., auditors, legal advisers) where needed
- Authorities / regulators / law enforcement where required by law or for legal proceedings
- Where we engage third-party processors, we take reasonable steps to ensure they handle personal data securely and only as instructed.
6) Cross-border transfers
Some of our service providers (e.g., cloud hosting, email platforms, analytics tools) may process or store data outside Malaysia. When cross-border transfers occur, we take reasonable steps to ensure an appropriate level of protection consistent with PDPA expectations and our security standards.
7) Data security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure.
8) Data retention
We retain personal data only as long as necessary for the purposes stated in this Privacy Policy, including legal, accounting, or reporting requirements, and then securely delete or anonymise it where appropriate.
9) Your choices and rights
Subject to PDPA and applicable exceptions, you may:
- Request access to personal data we hold about you;
- Request correction of inaccurate or incomplete personal data;
- Withdraw consent (where processing is based on consent);
- Opt out of marketing communications at any time.
To exercise these rights, contact us using the details below. We may request verification to protect your data.
10) Cookies and analytics
We may use cookies and similar technologies to enable website functionality, understand how visitors use our website (analytics), and improve content and user experience. You can manage cookies via your browser settings. Disabling cookies may affect site functionality.
11) Third-party links
Our sites may contain links to third-party websites (e.g., social platforms or external resources). This Privacy Policy does not apply to third-party sites. Please review their privacy policies separately.
12) Children’s privacy
Our services are primarily intended for professionals and organisations. If you believe a child has provided personal data to us without appropriate consent, please contact us and we will take appropriate steps.
13) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Where changes are significant, we may provide additional notice on our website.
14) Contact us (Data Protection / Privacy)
If you have any questions, requests, or complaints about this Privacy Policy or your personal data, contact:
TRAINLEGAL SDN BHD (TrainLegal.asia)
Address: Unit 1142, Level 11, Block A3 Leisure Commerce Square, Jalan PJS 8/9, 46150 Petaling Jaya, Selangor
Tel: +603-7663 4874 / +603-7663 4875
Mobile: +6013-425 5803
Email: admin@trainlegal.asia
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As digital interactions grow, protecting personal data has never been more important. The Personal Data Protection Act (PDPA) establishes vital standards for managing and safeguarding personal information, aiming to protect individuals’ privacy and ensure that data is handled responsibly. Knowledge of the Act and its amendments (Personal Data Protection (Amendment) Act 2024) is essential for navigating these regulations effectively, fostering trust, and securing sensitive information in today’s interconnected environment.
TrainLegal manages PDPA programs demonstrate an understanding of the Personal Data Protection Act (PDPA) and its amendments, including the key principles and requirements for data handling and protection. It creates an understanding of the practical aspects of PDP at the workplace
Besides violating fundamental rights of individuals, not complying with the data protection regulations can lead to situations that could significantly harm an organization’s credibility, reputation, and financial status. This is why Data Protection Officers have been made compulsory in Malaysia
TrainLegal’s Data Protection Officer training course will help you acquire the knowledge and skills to serve as a Data Protection Officer (DPO) to help your organizations comply with the regulations set in Malaysia. Our program is tailored to have practical exercises, where you will be able to master the role of the DPO and become competent to inform, advise, and monitor compliance with the Personal Data Protection regulations of Malaysia.
If you looking to excel in your role as a Data Protection Officer, TrainLegal’s Data Protection Officer course is your gateway to success. As the exclusive and pioneers conducting legal training programs in Malaysia, providing the Data Protection Officer’s course is in our mission to assist in enhancing compliance amongst the private sector in Malaysia. Our course takes a practical approach, ensuring that you gain real-world skills and knowledge that can be applied immediately.
Over the span of three intensive days, you will learn how to implement policies and best practices, allowing your organisation to effectively and productively comply with the Personal Data Protection Act 2010 and the Personal Data Protection (Amendment) Act 2024.
Section 12A of the Personal data Protection Act 2010 (Act 709) sets the requirements for both data controller and data processor to appoint one or more data protection officer to oversea their compliance.
According to the guidelines set by the The Personal Data Protection Commissioner of Malaysia’s office, Commercial organizations in Malaysia which satisfy certain criteria, will required to appoint one or more Data Protection Officer/s in the organization. The deadline to appoint these Data Protection Officers is 1st June 2025.
The criteria for Commercial Organizations in Malaysia to decide on the requirement for them to have a Data Protection Officer, was laid out under circular No. 1/2025.
If the data controller or data processor process:
- Personal Data exceeding 20,000 data subjects:
- Sensitive Personal Data including financial information data exceeding 10,000 data subject: or
- Involves activities that require regular and systematic monitoring of personal data.
The position of the Data Protection Officer is crucial because should there be a data breach in any organization, it is the duty of the Data Protection Officer to report the matter the Personal Data Protection Office.
TrainLegal is a training company specializing in legal training. We have been conducting training on PDPA regularly over a period of time as we follow the progress of the implementation of new amendments as in the Personal Data Protection (Amendment) Act 2024.
There are Increased and new penalties for PDPA breaches and non-compliance! – Fines up to RM 1million and a jail term up to 3 years. This is a big increase from the PDPA 2010.
As this is a brand new position to the Malaysian private sector – training is recommended for all prospective DPOs. In fact all DPOs are to be registered with the Commissioner’s office – in the Personal Data Protection office – in MCMC (Malaysian Communications and Multimedia Commission)
Implementation of the provisions included in the Personal Data Protection (Amendment) Act 2024 will be done in 3 stages: 1st January 2025; 1st April 2025; and 1st June 2025. All Data protection Officers are suppose to manage and respond to data breaches and security incidents efficiently, including proper reporting procedures and corrective actions in line with PDPA requirements and the latest 2024 amendments.19, has definitely made Debt Recovery / Collection more intricate and complex. For those involved in Debt Recovery / Collection, they have to understand the new scenario, which includes: New Excuses, Legal Defences, Government Regulations and Policies, which is the New Normal in Debt Recovery / Collection post COVID-19.
Improving an organization’s Debt Recovery strategies, taking into account the COVID-19 Pandemic, is crucial. Organizations have to revisit, review, rationalize & reorganize those strategies in order to be more apt with the current situation. This will lead to successful Debt Collection and Recovery.
What we Offer
- The various Laws relating to Debt Recovery in Malaysia
- Latest Updates
- How does the COVID-19 Pandemic affect Debt Recovery
- Defences for not paying because of the COVID-19 Pandemic
- Publications
- PowerPoint mini-series training
- Video tutorials
- Webinar – live training sessions
- Sample Collection Letters / Documents used in Debt Recovery
For the latest on Debt Recovery in Malaysia, click here.
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